stickball
stickball
1 post
Joined December 2008

Poor Customer Service - RT1200 case trimmer?

What the hell is going on at Dillon? I've been using their products for over 30 years and have always been 100% satisfied with their products and services. Lately though their customer service/product support has been the worst. Here's my story: I have a Dillon RT1200 power trimmer with Dillon .223 and .308 trim dies. Recently I drank the 6.5 kool-aid and bought a 6.5 Creedmoor and wanted to order a 6.5 Creed trim die too. I wrote to Dillon a couple of times with no response and finally called them. They told me their 6.5 Creedmoor trim die was incompatible with their RT1200 and that I would either have to upgrade to the RT1500 ($350) or order a trim die from another company "CH4D" (@$90 delivered). That was the 1st disappointment. I ordered and received the die from CH4D but it didn't have enough threads on the die to get a lock ring on it. I wrote to CH4D and they immediately informed me that I would need a "milled/thinner" toolhead #62231 from Dillon ($49.99). I wrote to dillon over a week ago requesting confirmation but never heard back from them...3 times! Yesterday I called and requested a callback...no response!?@#! Today I had a buddy that was driving to Phoenix (from Prescott) stop by Dillon's Scottsdale store and pick up the Modified toolhead for me. It appears that it's going to work fine but it WILL need a smaller die lock ring (luckily I had one). It would of been nice if Dillon Customer Support would have communicated these needs to me the one time I spoke with them about 3 weeks ago. Since then, Dillon has been a ghost...no e-mail responses...no phone call responses. During my new foray into the 6.5 Creedmoor world, I've had to communicate with about 5-6 vendors. All except Dillon Precision have responded in a reasonable amount of time. I'll give Dillon the benefit of the Covid doubt but it's hard not to be disappointed. Dillon products are still my favorite but my confidence is badly shaken and my recommendations may not be so quick in the future. Why? With such great products, why not continue with the great customer service like in the past?
tet301
tet301
52 posts
Joined February 2016

RE: Poor Customer Service - RT1200 case trimmer?

Hey Stickball, I'm officially signing your petition. Like you, I am a thirty year customer, and probably like you, I have been bragging about the quality of the gear AND MORE IMPORTANTLY, the responsiveness of the company. Yes, I think we all get the problems many businesses are encountering this year, and I give Dillon SOME leeway. But this Forum is the Dillon customer base.
What really caught my attention is the notion that Dillon now makes a trim die that is incompatible with the RT 1200 Trim Motor than so many of us have purchased and continue to use. I happen to need a die for the 350 Legend and wrote to Dillon on this Forum about this need. Nothing in reply! Frankly, I would have melted down if they HAD replied that, "Oh, and by the way, you'll need to shell out another $350 (plus shipping) because we have decided to re-engineer the mounting system for these two pieces of equipment."
In conclusion, no I don't personally know stickball. But his issue hit a hot button with me. I strongly suspect he has zero interest in trimming cases one at a time by hand turning a crank. So how about it Dillon? If there is no response, that will let us all know that the company no longer supports this Forum or its customer base. If there is a response, how about a well reasoned explanation.

Most sincerely,

Terry
jbottoms
jbottoms
1 post
Joined January 2013

RE: Poor Customer Service - RT1200 case trimmer?

I have always been very impressed with Dillon products and services. I have a small business I imagine its very difficult to add employees train them, deal regulation, deal with corvid effecting your operation all the while the demand for all gun products has skyrocketed.
rdb8847@aol.com
rdb8847@aol.com
1 post
Joined April 2015

RE: Poor Customer Service - RT1200 case trimmer?

I have RT1200 that I acquired several years ago. It appears to have seen little use but spinning the motor by hand I am hearing some squelching that I am assuming is the bearings. I took the brushes out and gave it a spin. Same. Brushes and springs look great. I am hesitant to try it with power until i find out if I can get replacement bearings. I am thinking that the bearings are no longer available and I will be told to buy a new RT 1500. Anyone know if replacement bearings are still available for the RT 1200
tet301
tet301
52 posts
Joined February 2016

RE: Poor Customer Service - RT1200 case trimmer?

I understand Dillon does NOT repair or replace these. I'd recommend taking it to a small motor electric shop. I would really appreciate learning from you or anyone else who has tried this whether this is a viable option.