Quick Help Guide


Product Troubleshooting

The following are the resources available from Dillon Precision in order to troubleshoot our products. If you find yourself needing assistance with any of our products or have specific reloading questions, be sure to check out the following links for help!
As always, Dillon's Customer Service Team is here to help you and can be reached at 800-223-4570


More Reloading Resources

Here at Dillon, we have released numerous resources that allow our customers to learn about reloading at their own pace. Whether you want to do your own research or start a conversation with others in the community using our forum, you will find the below resources more and more useful as time goes on. Be sure to provide feedback as we are always looking to find ways to improve our customer experience!


Common Account/Checkout Issues

If you are unable to make a payment online for your purchase, please check the tab in the below section on clearing your cookies and cache. 90% of these issues can be resolved with clearing your History/Cache and relogging in to complete your purchase.

The following links will take you directly to the page where you can make changes based off checkout problems.
The first link takes you to the password reset page if you CANNOT login and don't remember your password.
The second link takes you to the "My Account" page where you can validate your billing/shipping information if you're logged in AND view previous orders, wish list, gift cards, etc.


History/Cache on your Browser and how to clear it.

What and Why?

Users today love websites to load quickly, in a blink of an eye on some occasions. Browsers play their part in speeding up the page loading process by caching files and content when you first visit a website and then serving from cache on subsequent visits.

However, there may be times when browsers continue to serve cache even if the actual page/content has been changed. As a result, you may encounter certain errors or continue to see older content. In such cases, clearing the cache and cookies of a browser can help.

Below you can pick your browser and learn how to clear the browsing data for a "fresh start".

These files store information about websites, such as login details, preferences, and images. Outdated or corrupted cache or cookies can interfere with browser functionality or load outdated content.

  • Google Chrome
    1. Click on the 3 vertical dots on the top right corner
    2. Click on History
    3. Click on Clear browsing data on the left sidebar
    4. In the popup that appears, select a “time range” and the options Cookies and Other site data and Cached Images and files
    5. Click on Clear Data.
  • Safari
    1. On the keyboard, press Command + Y
    2. Click on Library and then History
    3. Click on Clear Recent History
    4. In the popup that appears, select a "time range" and the options Cookies, Cache, etc.
    5. Click on Clear Now
    6. If you cannot use these shortcuts please follow the video Below.
  • Firefox
    1. Click on the 3 vertical lines on the top right corner
    2. Click on History and then History
    3. Click on Clear Recent History
    4. In the popup that appears, select a “time range” and the options Cookies and Other site data
    5. Click on Clear Now.
  • Microsoft Edge
    1. Click on the 3 dots on the top right corner
    2. Click on Settings
    3. Under the Clear browsing data option, click on Choose what to clear
    4. Select the checkbox Cookies and saved website data and Cached data and files
    5. Clik on the Clear button

Have you checked your browser with Incognito mode?

Browser issues can be frustrating, especially when you are trying to access important information or complete essential tasks online. One effective way to troubleshoot these problems is by using the incognito mode, a feature available in most modern web browsers. Incognito mode allows you to browse the internet without saving your browsing history, cookies, or site data, which can help isolate and solve various browser-related issues. This guide provides step-by-step instructions for accessing incognito mode in Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.

Why Use Incognito Mode?
Incognito mode can help resolve browser issues by:

  1. Eliminating Cache and Cookies: It prevents the browser from using stored data that might be causing problems.
  2. Bypassing Extensions: It disables extensions (unless manually enabled) that might interfere with web pages.
  3. Preventing History Tracking: It ensures no new browsing history is saved, making it easier to isolate issues.
  4. Here’s how you can access incognito mode in the four major web browsers:
  • Google Chrome
    1. Open Google Chrome: Click on the Chrome icon on your desktop or taskbar.
    2. Access the Menu: Click the three vertical dots in the top-right corner of the browser window.
    3. Select New Incognito Window: From the drop-down menu, select "New incognito window." Alternatively, you can use the keyboard shortcut Ctrl + Shift + N (Windows) or Command + Shift + N (Mac).
    4. Verify Incognito Mode: A new window with a dark background and a detective icon will open, indicating you are now in incognito mode.
  • Mozilla Firefox
    1. Open Mozilla Firefox: Click on the Firefox icon on your desktop or taskbar.
    2. Access the Menu: Click the three horizontal lines in the top-right corner of the browser window.
    3. Select New Private Window: From the drop-down menu, choose "New Private Window." Alternatively, you can use the keyboard shortcut Ctrl + Shift + P (Windows) or Command + Shift + P (Mac).
    4. Verify Private Browsing Mode: A new window with a purple mask icon will open, indicating you are now in private browsing mode.
  • Safari
    1. Open Safari: Click on the Safari icon in your dock or Applications folder.
    2. Access Private Browsing: Click "File" in the top menu bar.
    3. Select New Private Window: From the drop-down menu, choose "New Private Window." Alternatively, you can use the keyboard shortcut Command + Shift + N (Mac).
    4. Verify Private Browsing Mode: A new window with a dark search field and a message stating "Private Browsing Enabled" will open, indicating you are now in private browsing mode.
  • Microsoft Edge
    1. Open Microsoft Edge: Click on the Edge icon on your desktop or taskbar.
    2. Access the Menu: Click the three horizontal dots in the top-right corner of the browser window.
    3. Select New InPrivate Window: From the drop-down menu, choose "New InPrivate window." Alternatively, you can use the keyboard shortcut Ctrl + Shift + N (Windows) or Command + Shift + N (Mac).
    4. Verify InPrivate Mode: A new window with a dark theme and an "InPrivate" label in the top corner will open, indicating you are now in InPrivate mode.

Using incognito mode is a straightforward and effective way to troubleshoot browser issues. By following the detailed steps for your specific browser, you can quickly switch to incognito mode and see if it resolves your browsing problems. If the issue persists even in incognito mode, it may be necessary to explore other troubleshooting steps, such as clearing your browser cache or checking for browser updates.

By using these methods, you can maintain smooth and efficient internet browsing, even when encountering occasional hiccups. If you have any further questions or need additional assistance, don't hesitate to reach out to a tech-savvy friend or a professional for help. Happy browsing!

Other Common Web-Related Issues

Internet issues

The issue with load times can sometimes be your local internet connection. If our website is not loading for your specific device, please try going to another website to rule out the possibility of an outage locally. You may be able to access our website on your phone using mobile/cellular data connections versus connecting to your wifi if it's down.

Outdated Browser

Using an outdated browser that is no longer supported can put users at security risks. Malware, including trojans, randomware, and information stealers, is a constant threat to browser security. Please see below to find information about updating your browsers. 


Still Having Issues?

Feel free to reach us at 800-223-4570
Click the Button Below and select "Web Related Issue" for
NON-Product related technical issues.

Dillon Precision Products, Inc. © 2024 | All Rights Reserved | 8009 East Dillons Way Scottsdale, AZ 85260 | 800-223-4570