magyars4
magyars4
2 posts
Joined October 2009

disapointed in Customer Service

Recently purchased a used SDB and have issues w/ consistant powder charge.

I spent 1/2 hr on the phone waiting for a rep on Tuesday 3-5, then another 1/2 hr on Wed. 3-6 never having spoken to a live person.. I then sent a request by web page for assistance...the web page stated I would recieve a call in 48 hrs....so I waited...and Friday evening ( not having heard from Dillon) I sent a 2nd request from the web page...well today I am still waiting.

I have a Dillon Jr that I bought direct many years ago and it has never been a problem....If Dillons Customer service has fallen this far, I am afraid I will have to look elsewhere for my reloading needs.

Regards,

Frank Setash

arley1
arley1
1 post
Joined November 2012

RE: disapointed in Customer Service

I here what your saying. I've been with Dillon since 1996 and never experienced their lack of concern for their customers. They have forgoten that with out customers the business dies. They have a great product, I hope they see the light before it's to late for them.
KSH
KSH
6 posts
Joined April 2012

RE: disapointed in Customer Service

Don't burn them at the stake.
They are extremely behind because of all the current events.
That being said, the last two times I have spoken with someone there in the last 6 weeks I have been very disappointed.

Luckily they build great equipment.
dillon
Administrator
dillon
2,863 posts
Joined July 2007

RE: disapointed in Customer Service

I do most sincerely apologise for the difficulties in contacting us. In spite of adding additional staff, we are still unable to provide our normal level of service, due to the significant increase in business. I did look up your email address, and the head of our repair dept. should have emailed you by now.
jpbellis
jpbellis
1 post
Joined March 2013

RE: disapointed in Customer Service

I must say. I’m strongly siding with you. I’ve tried to call Dillon 4 times over the last week. Each time, after nearly an hour of remaining on hold … I’ve hung up. I sent two separate emails and received the same automatic reply that I would be responded too. And to date, nothing.

 

Now … I understand that there is increased business these days, and as such there could be delays. HOWEVER … the increased business should certainly be able to support increased staff to respond to Dillon’s CUSTOMERS! The key operative here is the word CUSTOMERS. There is an old saying… Take care of your customers or someone will … That’ll be the case with me. I have only a couple more efforts in me before I become a Hornady customer. The whole thought makes me sad given Dillon’s wonderful product line, but make no mistakes, the completion is right there. And if Dillon won’t take care of me someone else will.

hwcraig
hwcraig
51 posts
Joined August 2011

RE: disapointed in Customer Service

I can understand people having some anger and pain
when having a issue with a bit of gear that they need serviced.

  I also understand we are in a state of crisis.

I would simply point those of you who may not be fully aware of
how things are by going to Midway, Brownells, and others and
see how many of them have any press's in stock to sell NOW.

 next, take a spin on Ebay. It is fun , trust me. Look up Dillon press's and gear. Tag some auctions to just 'watch'.
 Be amused and dismayed at the prices the gear goes for.
  Do the same for Lee and other gear.

Then it will dawn on you how vast the situation is.
 The demand is so immense nobody is keeping up just now. Been that way for going on 3 months now.
 Getting worse I think, though I do see some minor signs of let up.


  I saw a Lee Classic Turret kit that normally sells for 200 bucks on Midway sell for 350 dollars plus shipping on ebay. That was bid up. 
 
 Yah, I can feel your pain but I think a bit of patience beyond the normal level of patience would be called for.

 You want someone to blame? Blame whoever put the current crew
of socialists in charge in DC and in states like California and Colorado.

 We are all feeling the panic and the horde of zombies (low information voters) are in the queue buying their ammo and gear. THe rest of us, are
paying the penalty.

  Sorry for rambling. I do that.
 Hope you get  your kit fixed 'soon'.

airlar73
airlar73
29 posts
Joined October 2011

RE: disapointed in Customer Service

Frank. Dude. Do you live under a rock? Just about everybody in the industry is running 24/7. Orders are co(for the most part) here is patiently and eagerly waiting because they know Dillon has THE BEST product, and they know what is going on in the industry.

Time is a priority for these folks, and if they had to take someone away from production to answer every impatient, oblivious customer then we'd all be getting our stuff even later.

This is (despite some people's best efforts) still a free country, so you can get a grip and settle in, or you can always go stand in line somewhere else for an inferior product.
faasales
faasales
1 post
Joined December 2010

RE: disapointed in Customer Service

I am quite frankly shocked at how many people think they are the only ones in line. I see this everyday. People get upset just due to everyone else waiting their turn. I say go else where, these guys your complaining about ARE the best in the business. I will wait as long as I have to to get their product.     
Pmoper
Pmoper
8 posts
Joined February 2013

RE: disapointed in Customer Service

Well all I can tell you is that I sent about a half dozen e-mails to the 2 months ago...and tried to call at least the same number of times with No response from either......I AM NOT IMPRESSED........anyone looking to buy a press and 3 sets of dies....?
Harry4500
Harry4500
3 posts
Joined July 2012

RE: disapointed in Customer Service

If you are going to sell your press you should not have a problem doing it.

I have been waiting since Feb 23 for an order. Not complaining since most all suppliers are swamped.
Dillon has in the past been great to deal with. I am sure when things settle out they will be better than ever.
If Dillon has not gotten back to you or you have not solved your problem someone on this forum could help.

Good Luck
Deacon07
Deacon07
2 posts
Joined January 2013

RE: disapointed in Customer Service

Look we all understand the problem. Everyone wants a press and most are willing to wait for a Dillon, but I'll tell you I've sent three emails in the last six weeks trying to get the proper info to order a press so I can get everything I need at one time and on one order. I haven't received one reply yet. That's poor by any standard, especially when they say you'll get a reply oin 24-48 hrs.

 Bob