Frequently Asked Questions

Due to an increase in fraud, many banks and merchant clearing houses require a higher level of security. To maintain a good reputation with those banks and retain our PCI compliance, we enforce strict rules when processing your credit card. Most transactions on accounts in good standing go through. Some will not, and here are the main reasons:

• The 3-digit CVV must be entered. No orders are accepted without it (USA).
• The full address, including ZIP and province, must match your credit card exactly or the transaction will fail.
• The name and phone number entered must be the same as they appear on your account.
• There is a 5-attempt authorization limit per address per day. Beyond that limit your card will be declined.
• Some foreign addresses will not authorize. If that happens, please call us at 1 (800) 223-4570 for assistance.

If you are getting repeated rejections, make a note of what you are doing and contact us if you believe there is an error.

Sign in to your account and your order history will be available. If you do not see it and need the information, contact our support team at 1 (800) 223-4570 and they will be happy to assist you.

Use our contact form and fill it out with as much detail as possible. Include photos if you think they will help. See the Warranty Policy for coverage by product.

We work hard to make our products easier to configure and our website easier to navigate, but we understand that sometimes everyone needs a little help. Our support staff can either configure an order for you or walk you through the ordering process. Call us at 1 (800) 223-4570 and we will be happy to help.

You can also compare machines and see setup videos on our Support & Tutorials pages.

Coverage varies by product. The XL750, RL550, XL650, SL900 and Square Deal B carry a lifetime warranty including normal wear and tear. Case cleaners are covered for 5 years, the RL1100 for 2 years, and the Super 1050, Big Fifty, CP2000 and motorized products for 1 year against defects. Full detail is on the Warranty Policy page.

Yes. We accept the return of any unaltered product within 30 days of the shipment date for a refund or exchange, provided you have timestamped proof of purchase, the original packaging with all parts and accessories, and the product is unused. Range Brass orders are not returnable. See the Return & Refund Policy for the full terms.

Yes, to approved countries, via FedEx Standard International or USPS International. Some countries and some products are restricted. We are not authorized to ship magazines of any type outside the United States — no exceptions. See the Shipping Policy for restrictions, including state magazine-capacity and ammunition limits.