jansonstanley
jansonstanley
2 posts
Joined December 2012

Worst customer service EVER!!!

I use to think these machines were worth the high cost!!! But when you have to wait an hour on the phone every single time you need a part, and that is quite often, its NOT worth it.  I have left messages, emails, and every time I call in trying to find an order I placed online, they transfer me to a manager who doesn't answer their phone or return the messages I leave for them.  So guess what???? I just wasted another hour of my day for nothing!! Everyone I have talked to that has these machines says the same thing!!! Get your act together Dillon.  Don't waste your time or your money with DILLON right now. 
jansonstanley
jansonstanley
2 posts
Joined December 2012

RE: Worst customer service EVER!!!

wow, they called me back!!!! making an effort.....thanks Dillon.....

im a happy customer again...thanks

 

Rimcrew
Rimcrew
2 posts
Joined March 2014

RE: Worst customer service EVER!!!

I have always had outstanding CS from Dillon!!

Glad you got it worked out.
1jerrygonzalez@gmail.com
1jerrygonzalez@gm...
1 post
Joined March 2015

RE: Worst customer service EVER!!!

No issues here. I broke the swing arm on primer alarm. I ordered a replacement expecting to pay for the small plastic part. Instead they sent an entire alarm free of charge. Way to go Dillon!
Divedigger
Divedigger
1 post
Joined April 2015

RE: Worst customer service EVER!!!

I am very sorry with your Dillon experience , but I have 4 Dillons and without the great customer service it would just be another reloader! I know sometimes it's like a Dr office some problems take longer than others and when it's my turn I get the full attention for my problem and it is a tech that knows their stuff.
JeepHammer
JeepHammer
7 posts
Joined October 2016

RE: Worst customer service EVER!!!

I get a VERY cranky lady every time I have to call...
Same thing every time, 20 minutes with her, then voice mail of a tech...
HPCook
HPCook
1 post
Joined December 2007

RE: Worst customer service EVER!!!

The few times I have called the service has been great.
snaakedoc
snaakedoc
11 posts
Joined June 2014

RE: Worst customer service EVER!!!

I get a person on the support line within 15 min and when it's going to take longer they'll tell you your caller number.

I've always felt the Dillon reload machines were worth every penney. They sell the best machines and their worth the money.

Your comments on Dillon support is so strange considering how many of us get great support.

Give Dillon another try and perhaps they were having a bad hair day.
BadMojo
BadMojo
23 posts
Joined May 2017

RE: Worst customer service EVER!!!

I have valled them.a few times and while i usually get a decent response time, i always seem to get some grouchy ass guy that dont want to spend anytime getting to the root of a problem.

Now that could be that they are under pressure to get to the next phone call.

Well i sent an email for a shipping label yesterday. Lets see how ling it takes