porkeypapa
porkeypapa
21 posts
Joined July 2012

no bs warranty?????

I purchased a 650xl from you along with the case feeder, dies, scale. super swage, trimmer, trim dies, spare parts kit among other various items. over the years I have found the parts that have given ME problems and keep them on hand at my personal expense. no reimbursement and no complaints. I just considered them consumables and the cost of doing business, although I don't have a business, I do use the machine a lot.



some time back I broke platform assembly part # 22060. when I called for a replacement to my surprise I was told I would need to send the part back to Dillon before I could have it replaced. not wanting to be down that long and not wanting to spend the bs time, I just purchased a new one at a cost of over $90.00.



now i'm faced with another dilemma. the crank part # 13674 is worn out. I'm sure the link arm pins part #s 13700 and main shaft pivot pin part # 13830 and possibly the link arms part #s 14922 are worn. as you can see it's quite expensive to own one of your machines and it has me thinking how much will it cost me to fix it this time or order a different brand with an implied bs warrantee.
JLarsson
JLarsson
15 posts
Joined September 2008

RE: no bs warranty?????

All Dillon wanted was to inspect the part before they replaced it, but you didn't want to wait (which I COMPLETELY understand), so you ordered the part and paid for it yourself. Right?

So how, exactly, did Dillon fail in their warranty service to you? That's a pretty vital part of the press. Maybe they wanted to examine it to make sure there wasn't anything wrong with the rest of the press that caused the breakage. I don't know, but it seems to me that you chose an alternative to warranty service, rather than Dillon failing in that warranty service.

And I suspect they will replace the other parts you listed under warranty. Whether they will do it without inspecting them, I have no idea.

Did they give you a reason for wanting to inspect it?
dillon
Administrator
dillon
3,112 posts
Joined July 2007

RE: no bs warranty?????

The parts are under warranty. Your cost will be to ship the machine to us to be rebuilt, and waiting about 2-2 1/2 weeks for us to do the work. We pay the return shipping. No BS.
porkeypapa
porkeypapa
21 posts
Joined July 2012

RE: no bs warranty?????

@ JLarsson, I had no problem with Dillon wanting to inspect the part or buying it ( should be obvious because that is what I did, without complaint )....... I just didn't want the down time and I still don't. my choice, I know.
I ( as well as you, i'm sure ) have read time after time on this forum of people breaking parts due to misuse and Dillon sending them replacement ones. I am asking for non of that. as I stated, I just considered them consumables. apparently no consideration is given for that.
I have friends that own the same machine that have broken small parts and i'm the first stop they make because a lot of times I have the part on hand saving them the down time..........

"So how, exactly, did Dillon fail in their warranty service to you?"

"Did they give you a reason for wanting to inspect it? "

in my convoluted mind I have no use for broken or worn parts period. no reason has been given for wanting to inspect broken and or worn parts. I suppose
porkeypapa
porkeypapa
21 posts
Joined July 2012

RE: no bs warranty?????

push the wrong button............

I suppose Dillon could think I am building another machine on the sly (lol) but the paranoia isn't that bad yet. my opinion of a no bs warrantee is NO BS. I have had to buy my own replacement parts.

I'm sure you have read Dillon's offer above and on face value it's a heck of a deal. only down side (aside of postage) is like I have states is down time. I guess I could buy a second machine and rotate them, but that doesn't sound reasonable.

as of this writing I have already ordered and paid for the replacement parts.

I see this as bs. there is no doubt some if not all will see this as bs on my part, that is your god given right.

enough of this bs as I need to build a mount for a friends Dillon big 50.

@ Dillon you still build a good machine. I still question the no in the no bs warrantee.
MarkHarrison
MarkHarrison
52 posts
Joined December 2012

RE: no bs warranty?????

An easy solution would be for Dillon to send you the part with a authorization placed on your credit card, until the defective part is returned. This is standard practice from several companies I dealt with when handling in warranty claims.
JM Manges
JM Manges
1 post
Joined March 2016

RE: no bs warranty?????

Big Pappa, I do appreciate you building that mount for my Dillon BFR Fifty Reloader. Unfortunately, the No BS warranty doesn't cover the bench that BFR destroyed hahaha. That beast won't stand a chance against all that 1/2" steel you are welding together. Might have to paint it blue when it is done.

For everyone else reading this, this guy uses his press a lot and it is not unusual some major parts to wear out under heavy use. Dillon is still the best reloading press out there and to that there is no dispute. The only thing questionable is what "No BS" actually means? In the past, I have called Dillon to replace a few small parts here and there. They tell me there is no charge and they promptly put it in the mail so I can be up and running ASAP. To me, having a long time customer ship their entire press in for inspection prior to the replacement of any parts is "BS." Not really what I would expect from Dillon. Perhaps the rep on the phone was just having a bad day.
marcolelectro
marcolelectro
6 posts
Joined July 2009

RE: no bs warranty?????

Hi there,

Just my two cents from France.
I do own a XL650. About a year ago I broke partly my fault I gess Two parts among them the plate (shell holder). Dillon send me the parts at no charge and asked me if I could send back photos of the broken parts (what I did) and they did not ask for a pricy return.
I am quite satisfied with this as in France there seems to be "a no warranty by the retailer" Policy whatever the brand or the product.
To be completely honest I had same good expériences with RCBS and Surfire products.

Best regards from France,

Marc
Joe
Joe
117 posts
Joined September 2007

RE: no bs warranty?????

I'm just curious, unless you're a commercial reloader, it seems like your XL650 is getting a lot of use.....and while I'm not making any assumptions about how YOU reload, it's been my experience that Dillon equipment doesn't break all that easily.
dmccord
dmccord
66 posts
Joined July 2015

RE: no bs warranty?????

I have now owned 2 RL550's and I now own a XL650. I have had a few problems that I think its a good chance problems were my fault. I have purchased the parts I needed myself. I did not think Dillon should pay for my mistakes.

If you do not mind paying for "consumables" why not buy the part to get the press up and running and send it the bad part and get it replaced and you will then have a spare part. Just can not have enough spare parts in life!

I myself HATE sending anything back and I rarely do, I would just rather pay than wait but that is my choice and my expense.
MikFinkel
MikFinkel
2 posts
Joined April 2015

RE: no bs warranty?????

I am quiet the lucky guy when I call into Dillon. I do get what I need under the no BS warranty but I tend to get Mr Grumpy on the phone, lucky me!