laytonfincher
laytonfincher
3 posts
Joined October 2017

“Muddle through”

I bought a 650 about a week before they came out with the 750. I called and found out that for $50 extra and shipping I could swap my 650 for the 750, which I did. Approximately 3 weeks after shipping the 650 back I called to check on a possible delivery date for the 750.

I was told that a vendor had supplied some sub standard parts for the 750 and that they had to be re manufactured and it would be another 2-3 weeks before the 750 shipped.

The next day I received a tracking number and my 750 was delivered about 4 days later, which I thought was strange as I had been advised it would be another 2-3 weeks before it shipped.

From day one the 750 had priming problems. Mostly it would fail to seat a primer on the priming arm and turn the primer at the bottom of the magazine 90 degrees. I would have to remove the priming system and straighten the turned primer back to the proper orientation. Other times a primer would make it to the priming arm cup but would fly off the cup as the arm moved forward. Out of 100 primers I was having to dismantle the priming system to un-jam the malfunction.

I loaded pistol ammo on a 550 for ten years before upgrading to the 750 and never had to call for technical help until today.

The first rep I spoke with had me take some measurements and check several other things, all of which were within spec. He transferred me to a supervisor.

The supervisor asked basically the same questions and nothing was resolved. He told me he would be shipping some new parts for me to replace. I asked when they would be delivered and he told me this Friday or Saturday. I explained I was already scheduled to shoot a match this Saturday and inquired about upgrading the shipping and was told the parts wouldn’t be delivered before Friday or Saturday even though I was willing to pay for upgraded shipping. The supervisor told me I would just have to “muddle through” with my problem until the new parts arrived.

Well, I will “muddle through” with this problem until I get enough ammo loaded for Saturday. I will then “muddle” my way through boxing the 750 back up and shipping it back for a refund.
dillon
Administrator
dillon
3,222 posts
Joined July 2007

RE: “Muddle through”

My apologies for the lack of service you received. I wish I knew which supervisor you dealt with. Expedited shipping, while not cheap, is always an option. It sounds like they checked the height of the primer cup and punch in the primer slide. Did they have you test the primer magazine tip by dropping one primer through it, and seeing if it was held captive by the tip? Another possibility is the set screw that stops rearward travel of the primer slide might need a minor adjustment. This is covered on page 49 of the manual.
laytonfincher
laytonfincher
3 posts
Joined October 2017

RE: “Muddle through”

I can't recall the supervisor's name, but I placed the call at approximately 6:00 PM Central time. I had conducted a primer drop test and made the measurements the first tech suggested prior to making my call. I also studied the manual thoroughly before making a call. When I did make a call, I got the distinct feeling from the supervisor that my problem was somehow my fault and that he was doing me a favor by shipping me some new parts. He also made a comment along the line that even new cars have problems. I didn't appreciate his attitude at all.

I just want my machine to work like it is supposed to, nothing more. I'm still willing to pay for upgraded shipping on the parts he said he was sending.
chrisansilver
chrisansilver
2 posts
Joined September 2019

RE: “Muddle through”

One of the main reasons I bought Dillon was all the reports and testimonies of excellent support of their products. I hope it all works out and you get the service and Support you deserve.
I just dropped 1,800.00 yesterday on a new 750XL and accessories. I hadn’t read through the forums here but I see several issues loaders are having with 750. I have my progressive press torn down off the loading bench to make room Friday for the new 750.
I’m have it sold but holding off on letting it go for now, last thing I need are issues. The press works fine, just wanted to experience the DILLON...
I’m sure it will be fine, but can’t have a lot of down time. Have to feed the need....
laytonfincher
laytonfincher
3 posts
Joined October 2017

RE: “Muddle through”

I hope yours works better than mine.

Good luck.
laakuma
laakuma
4 posts
Joined August 2019

RE: “Muddle through”

So you got attitude "too" when you tried to resolve nonstop problems with your 750? My 750 has another problem.

The Mr. Bullet feeder THEY SOLD ME, does NOT WORK with the power check, that again, Dillon sold me. DOESNT WORK DILLON.

How come Dillon you sold me a product that doesn't work? And it can never work like this, you need to re-design the 750 for this to work unless you can figure out how 2 solid objects can pass through each other and defy physics?

Customer service is terrible. Product doesn't work as they told me when I ordered it. They do not respond anymore, ignore me.

Dillon, why doesnt your Mr Bullet feeder work on the 750 with a powder check but it works great on a 650? Why? Why does the 650 work better? Why you charging more money for a product that does LESS?

Why you treating your customers like this? And btw. Take your arrogant attitude, and put that away. It just makes it worse. We need you to fix all these problems.
chrisansilver
chrisansilver
2 posts
Joined September 2019

RE: “Muddle through”

Well my 750 came in today, a day early. Thanks to Peter at Dillon....
All accessories came except the strong mount and Dillon was great taking care of that...
Built a mount for temporary use. Took my time and got everything setup for 45ACP, installed case feeder and checked primer system. Made a few dummy runs and double checked everything, seating depth and charge weight @ 8.5 g.
Ran like a dream, never missed a primer and charge weight with Accurate #5 was perfect each and every throw.
I was so stoked I setup my 6.5 Creedmoor quick change and changed out case plate. Again everything perfect on mine. I usually use my powder dispenser for each charge and dump each individual charge verse using the case activated powder drop.
I was amazed that after setting up the powder drop that the charge weights were within 1 to 2 10ths every drop. Couldn’t do that on my other press. I have a good node and can very @ few 10ths either side of my OCW at 41.3 g.
Thanks Dillon, I’m very happy. Hope everyone gets their issues sorted out.
I am very anal on my set ups, took everything apart and inspected, cleaned, lubed and checked the smoothness of each moving part.
Now to get my other items for 300WM, 223Rem and 270WSM and I’ll be set...