sturztdo
sturztdo
1 post
Joined August 2011

CV-500

There are long discussions on-line about the CV-500 case cleaner regarding the burned out motor. Guys, there are two fixes out there, depending on... if you buy it directly from them or not. That was all that their customer rep. asked me.

First, are the customers that are getting theirs fixed in the usual Dillon tradition with no BS and no charge.

Second (like myself) are the ones that have to pay over 100 for an upgrade part to make it as a CV-750, model that fixed the flaws of the 500. or buy a brand new 750.

In my opinion this contradicts the no BS warranty. Let me know what was your experience with similar issues.
dillon
Administrator
dillon
3,222 posts
Joined July 2007

RE: CV-500

The warranty on electric/electronic components has been for one year since July 1, 1999.
ltommer
ltommer
2 posts
Joined August 2008

RE: CV-500

My CV-500 broke right in the center "pillar" after what amounted to pretty light use. Told over the phone its not warrantied.... Thats fine, i am glad this happened before I sent anymore money Dillon's way.
dillon
Administrator
dillon
3,222 posts
Joined July 2007

RE: CV-500

What exactly broke on your CV-500? The motor has a one-year warranty. The rest of the case cleaner is warranted. Please clarify what is broken.
fuzzybaker
fuzzybaker
2 posts
Joined February 2015

RE: CV-500

Bought my CV-500 in 1997 motor burned out and Dillon replaced it "no BS" just like they said they would in 1999, even paid the return shipping.  There was no "one year" warranty limitation when I purchased my CV-500. 

It has been working satisfactorily until recently.  Today I called to find out what it would take to replace the motor; would it be the classic "no BS" warranty or would I have to pay for the motor.  Now keep in mind; as it has been operating satisfactorily for some 16 years I did not expect a replacement to be cost free. 

I did however expect to have the opportunity to purchase a replacement motor and keep going.  Twas not my experience; the employee on the phone told me my only option was to cough up $144 bucks for a new 750 --- period end of story. 

I do not need to spend that kind of cash when another OEM motor will likely out last me.  I will not scrap a perfectly good vibratory cleaner simply because some employee tells me my only option is to buy a new 750, hogwash!

The shine has definitely dulled on the bloom for me.  Dillon has always stood for outstanding quality products and unparalleled customer service, I am truly sorry to see that go away.

Bottom line; if Dillon will not help out by carrying a replacement motor,  I guess my only option is; attempt to find a replacement motor on the open market.  Gentlemen, you manufactured this product, any help is appreciated, even if it is directing me where to purchase a like motor for my CV-500.


 

fuzzybaker
fuzzybaker
2 posts
Joined February 2015

RE: CV-500

Bought my CV-500 in 1997, motor burned out in 1999.  Dillon replaced the motor and even paid the return shipping.  At the time of purchase there was not one year limitation.

The motor burned out again after 16 years of faithful service. I called today to find out what my options were.  I did not expect to be covered under warranty, however from the previous unparalleled service I have received from the Dillon crew in the past I did not expect such unreasonable treatment.  I was told my only option was to purchase a new 750 for $144 bucks. 

Gentlemen I do not need to spend that kind of cash when another OEM motor will likely outlast me.  Need I remind you that you folks manufactured this product and your telling me you are not supporting it.

The shine has definitley dulled on the bloom for me.  Dillon has a world wide reputation of unparalleled products and customer service; it is sad to see that go away.

With all due respect sir; If you do not supply it, would anyone there be kind enough to tell me where I may purchase the original motor for my 500.  I am quite happy with it and no I will not purchase a 750 just because I was told that was my only option --- thank you...

If the 750 does not preform as expected will you then fail to support it and tell your customers to buy the next new model? Hogwash...