ScrewHornady
ScrewHornady
2 posts
Joined March 2018

750/Customer Service

Hi guys, I wanted to write everyone and let them know my experiences with Dillon here recently. I've been a loyal customer for around 3 years now, I've got a 650 with all it's bells and whistles and thought I'd try the new 750. So three weeks ago I purchased it, along with every other option available, ended up spending almost $1700. So two weeks ago I got it all set up and realized that the primers were not seating remotely deep enough, most weren't even flush. So I call up Dillon, and the guy on the phone tells me that one of the three factories they used to make some parts messed up, and that this was a common problem. He then informs me that he's sending out some parts, over night shipping them, and i'll have them soon. So a week and a half goes by still no parts. I call up Dillon, and again they say they will over night me the parts. Three days later I receive a new small primer slide and guess what, it doesn't fix my problems! To make matters worse I've made maybe 50 bullets on this machine, all of which were messed up, and my 30 day return period is almost up. So I called them yet again yesterday and explained my situation and the guy on the phone tells me that it's ok they can fix any machine. I tell him that I'm not interested in spending anymore time trying to fix this machine and I want my money back. So ok no problem, the guy informs me to write a number down on the outside of the box and to send it back... I ask, so your not going to send me any information from fedex to send this back? He reply's that I'm going to have to pay to ship it back. Now i'm not going to lie this really ticked me off, I ended up saying something nasty and hanging up. Well lets think about this, I spent almost $1700 on a busted machine, I wait almost a month to try and get it fixed, and then I'm told I have to spend money to return a defective product?!? Does this seem like good customer service to anyone???? And anyone who has shipped anything knows that a box that weighs 80 pounds and is 4 feet long is going to cost some serious money to ship... So after a couple of hours I calm down and call Dillon back and ask to talk to a supervisor, a guy named jerry. I tell him this story and he agrees to pay for the shipping, so they email the fedex info to ship it back. So ya after all of this they might end up losing my business forever. I'm shocked that Dillon's policy on their money back guarantee is to make the customer pay to send defective machines back. Not only that, but that they would think it's acceptable to send out known machines with bad parts... Thought you all should know
dillon
Administrator
dillon
3,222 posts
Joined July 2007

RE: 750/Customer Service

I believe Eric is the supervisor you spoke with. I'm glad he was able to take care of you. Unfortunately, a very small percentage of primer slides with the seating punch holes too deep were initially sent out. As soon as the issue was brought to our attention, we checked all primer slides, and culled the defective ones. Without examination, I couldn't tell you why you continued to have primer seating problems after replacing the primer slide. I'm sorry you had a bad experience, and hopefully we can prevent someone else from having one.