I have owned a Dillon 550 for over 23 years now, even longer than I have known my wife, and quite frankly I got a better deal on the Dillon than the wife!!  Over the years I have broken one or two parts, sometimes due to my own foolishness, but recently a part on the press just simply gave out.  Every time that I have contacted Dillon I have been immensely impressed with their prompt service and their immediate response in sending the necessary parts free of charge.  When they say "a no BS guarantee" they really mean it! 

 

I have never encountered a company with such brilliant customer service resulting in tremendous customer loyalty.  My enthusiasm for Dillon equipment has been such that I have persuaded two friends to buy similar Dillon products and they too have been converted to "Blue Addicts".  Over the years I have used and accumulated reloading equipment produced by most of the major US manufacturers including Lyman, Lee and RCBS - all have had their good points and their bad points, some of the equipment has been good, some not so good.  I have had to return one or two items of equipment under guarantee due to manufacturing defects or faults and have always received good service from the various companies, but nothing has ever matched the service that I have received from Dillon.  My only disappointment with Dillon is the availability of spares and dealers in the UK, but this has in recent years been lessened by the use of the internet.  Enquiries to Dillon via e mail have always been replied to very promptly and a knowledgeable response has always been given.  I hope the company continues to thrive and to serve shooters in the same manner for many years to come.